FAQs

You should have an Online Portal account. Please login to the OpenCertHub’s Online Portal and click “Enrol Exam”.

Select the regions, then select the exam centre location and check the exam date & timeslot availability.

You can select re-schedule exam in member portal at least 2 days before your exam date, not including the day of your exam. Click re-schedule exam in OpenCertHub’s member portal.

OpenCertHub offer both online and offline exam. For offline exam, you can select the most convenient location & timeslot in exam enrolment portal.

You are marked as a absent for the exam and you forfeit any fees you paid for the exam.

We accept WechatPay and Alipay in China. We accept Visa, MasterCard, WechatPay and Alipay HK in Hong Kong.

“Receipt” is provided with exam confirmation email. You can also download and print your official receipts for exam(s) enrolled from OpenCertHub’s member portal under “Receipt”.

You are eligible for a refund of 70 percent of your exam fees if you cancel at least 3 days before your exam date, not including the day of your exam. Detailed procedures, please refer to exam refund policy in term & condition.

Anyone can take a OpenCertHub certification exam. To be better prepared, we suggest you to take a related training, please find the training centre information at hyperlink to training centre.

Certificate have various prerequisites. Please kindly check details at Certification.

Ans : We provide both Chinese and English for all exams. Select the preferred language in exam enrolment process.

Yes. You can. reschedule to register the exam again Yes. You can reschedule to register the exam again.

We do not offer training material online. For better preparation of exam, you can attend related training.

Please check and ensure below minimum requirement are configured prior taking OpenCertHub online examination. Minimum requirements

A. Operating Systems:

Window 7 or above

B. Browsers

You must use Google Chrome or 360 browser or Firefox

C. Internet Connectivity

• be connected to the internet via a broadband internet connection with a minimum download speed of 10Mbps and upload speed of 2Mbps.

D. Specifications for Testing device

• Minimum Processor: Intel® Core™ 2 Duo 2.66GHz or equivalent

• Minimum Installed Memory: 2 GB

• Minimum Free Memory: 1 GB

• Free Disk Space: 2 GB

• Display Monitor: at least 1280 x 800px resolution, with 16-bit color depth

• Webcam: min. 640 x 480, 30fps

• Mouse and keyboard

Prior to actual exam, you are required to complete the system trial exam on the same computer and location you will test from. The system trial exam will take 15 minutes. Online exam access will be provided after completing the system trial exam and one hour before the scheduled exam start time.

Arrive at the exam centre at least 20 minutes earlier so you can complete check-in.

Print the admission ticket with QR code in the blank paper before arriving at the exam centre.

• [Onsite] Step 1: Scan the QR code on the admission ticket to start.

[Online] Step 1: Login Member Portal [Access to the exam portal will be allowed one hour before the scheduled exam start time]

• Step 2: Take a photo which will be posted on your certificate validation system. You can retake the photo until you are satisfied.

• Step 3: Web camera will continue to record your image for cheating precaution purpose only.

All content, specifically questions, answers, and exhibits of the certification exams are the proprietary and confidential property of OpenCertHub. They may not be copied, reproduced, modified, published, uploaded, posted, transmitted, shared, or distributed in any way without the express written authorization of OpenCertHub.

Candidates who sit for OpenCertHub exams must agree they have read and will abide by the terms and conditions of the Certifications and Confidentiality Agreement before beginning the certification exam. The agreement applies to all exams. Agreeing and adhering to this agreement is required to be officially certified and to maintain valid certification. Candidates must first accept the terms and conditions of the Certification and Confidentiality Agreement prior to testing. Failure to accept the terms of this Agreement will result in a terminated exam and forfeiture of the entire exam fee.

All facilities will be checked by exam centre administration staff before exam begins. In case of technical problems, please contact exam centre admin to re-arrange a new computer station.

For mass technical incident eg loss of connectivity, server failure, a new exam will be re-scheduled by the exam centre.

You can take an exam admission ticket (with QR code), approved writing instruments into the exam centre. All others items must be kept in the personal belongings area and will not be accessible during the exam.

All exam are closed booked. You are not allowed to refer external material eg website during the exam. Any violation may be considered fraud and can immediately end the exam.

You can “lock screen” for a washroom break. However exam time will still count, and you need to scan QR code again to resume exam.

Please contact and report suspicious behaviour to the exam centre admin.

If the exam is cancelled by the exam centre due to adverse weather, examinees will be notified by email. Exam centre will re-scheduled the exam.

Grading : Passed with Excellence or Passed or Failed

The primary exam result will be sent to your registered email within 4 hours.

Upon successful completion of an exam, soft copy certificate , physical copy of the certificate (upon request) will be provided/

A soft copy of your certificate will be available at the membership portal within 14 days of exam completion.  We offer a hard copy of your certificate on request. The certificate will be delivered within 60 days upon request.

You can request a physical certificate within 1 month upon successful exam completion. Please provide your postal address in the membership portal or update the postal address via the hyperlink in the exam result email. The application is subject to physical certificate handling fee.

The certificate will be valid for 3 years upon successful exam completion.

You can trigger a verification link via member portal and send to your potential employer. The soft copy certificate and certificate details in blockchain will be shown.

Scores cannot be cancelled, but you can retake exam if needed.

You can request the score review process with Score review form. Administration fee HKD 500 will be collected per request. The score review result will be provided within 30 days upon request.

You can download the certificate soft copy in membership portal.

You can request re-issuance of a physical certificate, administration fee HKD 500 will be collected per certificate. Please send the request to [email protected].

Details please refer to "> this link.