Refund Policies

You are eligible for a refund of

• 70 percent of your exam fees if you cancel at least three clear days before your exam date, not including the day of your exam

You are not entitled to any refund after you have taken the exam. Refund policies are as follows:

• Special service fees are nonrefundable.
• If you are absent from or arrive after the commencement of the exam at the exam administration for which you registered, you are not entitled to a refund.
• All refunds are in Hong Kong dollars. Where the payment was made in a foreign currency, the exchange rate for the refund is determined by your credit/debit card company. We unfortunately cannot take responsibility for any differences in refund amounts based on exchange rate fluctuations or exchange fees charged by your card provider.
• Refund will be credited back to the original payment form e.g. credit card, Alipay, etc. Actual refund processing depends on forms of payment, with maximum of 6 weeks for processing.

To Request a Refund

Please complete the Refund Request Form (PDF) and send to [email protected]. Please be reminded that the request form should reach the OpenCertHub at least three clear days before your exam date, not including the day of your exam.

Reschedule your exam

You are allowed to reschedule your exam once only, application need to be submitted at least three clear days before your exam date, not including the day of your exam.

The new exam date should be within 90 days from original exam date.

Log in to your membership portal, click “Reschedule Exam”.

Reschedule Your Exam Due to Medical Reason

You are allowed to change the exam date on medical grounds. The exam date can be changed once only. Such requests need to be send to [email protected] together with the following items within five working days after the exam :

The new exam date should be within 90 days from original exam date.

• Exam day transfer request form (PDF)
• Medical certificate in local language or English dated on the exam date